shipping policy

Free Shipping

Moissanite Fine Jewelry is proud to offer free shipping on all orders of $200 or more.

Safe and Discreet Packaging

For safety and insurance reasons, all MoissaniteFineJewelry.com rings and fine jewelry are shipped with non de script packaging.

Times of Delivery

Items are usually shipped within 5 - 10 business days depending on the item purchased. This is to allow time for our jewelers time to cast, polish, size items (if applicable), and set stones. This allows us to offer a very large inventory at rock-bottom prices. Rush deliveries are possible in a few cases and some items are available for immediate shipment.

If payment is made by cashier's check or personal checks then the merchandise will be held until the check clears - usually a minimum of 2 days, at times up to 7 days from the time we receive it - at which point the goods will be shipped.

Shipping Costs & Carriers

Agan, shipping on all items over $250 is free, and will be shipped FedEx (or UPS) 2nd day (once the item has been sized and stones set - see 'Delivery Time' above). Items under $500 may be shipped via USPS Express Service. Shipping on exchanged items is not free unless the new item has a greater value than the original by at least $200. All packages will require a signature by an adult upon delivery.

International Shipping

We ship via FedEx International Priority Service to many countries. Additional charges may apply. Please contact us if your country is not currently listed as a destination. In order to deter theft of our packages, we normally declare the value of international orders at $100 and label the contents as "Costume Jewelry" (Australia is an exception). Packages are insured for their actual value. Customers are responsible for any import taxes or fees.

Order Tracking

You will be notified and receive a tracking number via email once your item is ready.

Insurance

All items shipped are insured for their full value. However, the shipping carrier's insurance ends the moment the package is delivered. Please make sure that you do not have a signature release on file with UPS or FedEx. If you do, the package may be left on your doorstep, deemed delivered and it will not be insured against loss or theft. We apologize for this, but we have no way of protecting your package once it is delivered.

Shipping to a P.O. Box

Federal Express and UPS will not deliver packages to P.O. Boxes. If a PO Box is the only shipping address available, we will ship your item via United States Postal Service.