Questions and Comments to Customer Service
We welcome your questions or comments about our Policy. Please contact MoissaniteFineJewelry.com Customer Service with any questions or concerns regarding the Policy or its application to your circumstances:
1-888-345-8725 (toll free in the U.S.) or 1-605-361-5659
5235 W. 26th St.
Sioux Falls, SD 57106
Collection of Personal Information
MoissaniteFineJewelry.com will never disclose to any non-related third parties any customer information. We strongly believe in keeping your information strictly confidential. We will never disclose your name or contact information, nor do we sell mailing lists to anyone. The information we collect is used only for the purpose of processing, preparing, and shipping your order, as well keeping you up to date on our advertising, new merchandise and promotions only.
We collect the following personally identifiable information for the sole use of preparing, processing and shipping your order:
• when you register on our site, your name, email address, mailing address, and daytime telephone number;
• when you order products or request CAD drawings, your credit card billing information; and
• information volunteered by you in response to surveys or in the form of customer feedback or testimonials.
• anonymous demographic information, including your zip code
Use of Personal Information
MoissaniteFineJewelry.com uses this information for the following general purposes: the provision of products and services, billing, improvements to our website or the products or services offered, and to provide general statistics regarding the use of the MoissaniteFineJewelry.com family of websites.
MoissanitFineJewelry.com does not disclose customer information to any non-related third parties. In order to deliver products or services you request, MoissaniteFineJewelry.com may share information, including personally identifiable information, with related third party service partners. For example, to process payments, MoissaniteFineJewelry.com may share some of your information with a payment processing company (i.e. Visa, Mastercard, American Express etc.) MoissaniteFineJewelry.com has selected trusted third party service partners (i.e. GeoTrust and BuySafe) who have agreed to keep your personally identifiable information confidential.
From time to time we use surveys to seek your opinion of current products and services or of potential new products or services. We to gather anonymous information about the pages you visit within the MoissaniteFineJewelry.com family of websites in order to deliver customized information and advertising to you when your behavior indicates an interest in a particular product or topic.
MoissaniteFineJewelry.com may post your feedback or testimonials regarding our website or MoissaniteFineJewelry.com products, including personally identifiable information like your name (we only use the first initial of your last name), on the website or use it in marketing and promotional materials. MoissaniteFineJewelry.com may, in its sole discretion, edit feedback or testimonials for length, grammar and to protect your privacy.
MoissaniteFineJewelry.com may store and process your personally identifiable information in the United States or any other country in which MoissaniteFineJewelry.coml or its service partners, affiliates or agents maintain facilities. By using the MoissaniteFineJewelry.coml website outside of the United States, you consent to the transfer of information to the United States.
We do not sell, trade or share your personally identifiable information with third parties, except with our service partners working under confidentiality agreements in order to deliver products and services you request, or when you have granted us permission to do so.
We may disclose information, including your personally identifiable information under special circumstances, including, but not limited to, the following:
• it is necessary, in MoissaniteFineJewelry.com’s sole discretion, to comply with applicable law or regulation, legal process or United States governmental request;
• it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of the Web Access Agreement; or
MoissaniteFineJewelry.com utilizes highly secure e-commerce technology. To help secure your personally identifiable information, MoissaniteFineJewelry.com uses a secure website hosting, is PCI compliant and] personally identifiable data (such as credit card information) is protected by 128-bit Secure Socket Layer (“SSL”) encryption when it is exchanged between your web browser and the MoissaniteFineJewelry.com website. If you want to ensure that you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser (or URL). If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should read "https."
You understand that MoissaniteFineJewelry.com uses third party service partners to provide products and services that you request. All personally identifiable information is transmitted to other service providers’ websites using 128-bit Secure Socket Layer (SSL) encryption. We will never send personally identifiable information, such as your credit card number, via email. MoissaniteFineJewelry.com secures all personally identifiable information on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.
If you cannot access the secure server for any reason or if you have concerns regarding information submitted online, please feel free to place your order by telephone to1-888-345-8725 (toll free in the U.S.) or 1-605-361-5659.
We encourage you to review the privacy policies of websites you choose to link to from MoissaniteFineJewelry.com so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy policies or other content on websites outside of the MoissaniteFineJewelry.com family of websites.
The settings of your browser may affect the functionality of the our website. If your browser settings do not allow cookies, please change your preferences to enable cookies for the best possible shopping experience.
Control of Personal Information
You have the right to modify, correct and eliminate the information you supplied to MoissaniteFineJewelry.com. If you update your information, we may keep a copy of the information originally provided in our archives for uses documented in this policy.
You may stop the delivery of future promotional e-mail from MoissaniteFineJewelry.com family of websites by following the specific instructions contained in each e-mail for stopping delivery of such e-mails.
You may also request the deletion of your information at any time by contacting MoissaniteFineJewelry.com Customer Service (using the methods described in the Questions and Comments Section above).
You have certain responsibilities when using the MoissaniteFineJewelry.com website. Some of these responsibilities come from applicable law and regulations, and others have become commonplace when engaging in online activities.
• You are responsible for ensuring the accuracy of any information provided to MoissaniteFineJewelry.com.
• You must not provide information that might be injurious or detrimental to you or another other person, including to professional or social status.
MoissaniteFineJewelry.com may restrict access to its family of websites based upon any failure to comply with these guidelines.
Ownership of Information
You retain all rights to your personally identifiable information. MoissaniteFineJewelry.com owns the rights to certain proprietary information, including trademarks, copyrighted text, graphics and designs, on its website and to all research collected through the website.
Unless otherwise agreed, any ideas, concepts, drawings or pictures that you provide for MoissaniteFineJewelry.com products become the exclusive property of MoissaniteFineJewelry.com. We retain all rights, including all intellectual property rights, with respect to these items and may use such or reproduce such items without notice or compensation of any kind. You represent and warrant that you own and control all rights to the items you submit, or that you otherwise have the right to provide the item and use of such item will not violate any rights or cause any damage to any person or entity.
Consent and Changes to Policy
Last updated: May 26, 2014