Checkout

All the items that you have in your shopping bag appear in your order during Checkout. If you do not want to order all the items, simply edit your shopping bag before clicking "Checkout." When you click "Submit Order" we verify your credit card. Your credit card will be charged when you place your order. For your security, we will also verify your credit card purchase status upon shipment of the item to you.


If you get to the Shopping Bag page and decide you are not ready to purchase all of the items in your shopping bag, you can use the "Save for later" feature to move the item(s) out of your bag until your next visit. When you return, the item(s) will be back in your shopping bag. Your items will be held in your Shopping Bag for up to one week.


Please note: it is not necessary to use the "Save for Later" feature to save all of the items in your shopping bag until your next visit. We will automatically save your shopping bag for 7 days. Use "Save for Later" only if you want to purchase some items now and some items later.


On Order Items

Most of the items on Moissanite Fine Jewelry.com are in stock and available to ship immediately. However, some items are "on order" which means we have ordered them from our manufacturers, but they are not yet available to ship. When an item is on order, we will provide you with an estimated shipping date. This is the date that we expect the item to be ready to leave our warehouse and does not include the time it will take to arrive at your shipping address. See our Manufacturer Lead Times section for more infomation.


Canceling an Order

If you would like to cancel or change an order that you've just placed, please call 1.888.345.8725. as soon as possible. We'll do everything we can to accommodate your request, however; items that have already shipped cannot be cancelled and must be returned at the expense of the purchaser. Please see our Return Policy section for more information

Please note: if you cancel an item that qualified you for a promotion, you may no longer receive that discount or promotion.


Multiple Shipping Addresses

To insure against potential credit card fraud, we require that the shipping address match the purchasers billing address. We also require a signature by the purchaser upon receipt of your shipment, regardless of any agreements you may have with the shipping company. To ensure that your packages are delivered to the correct address as quickly as possible, we will compare any addresses you enter with the U.S. Postal Service's database of valid addresses. We will identify any typos or errors in the address you entered and ask you to accept the recommended changes or correct the address.


Methods of Payment

We are unable to accept checks, cash, or credit vouchers.

Moissanite Fine Jewelry accepts the following credit cards:

* Visa
* MasterCard
* American Express
* Discover
* Online Gift Certificates

If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists.


Tax policy

* Tax is based on tax rates for your taxing jurisdiction (derived from the ship-to address being used for your order).
* Tax is calculated at the unit-level.
* Tax is also applied to the shipping charges associated to the taxable items in your order.
* If you return an item for a refund, you will also receive a refund for the taxes you paid for that item. You will not receive a refund for the taxes you paid on the shipping of that item, as the shipping charges are nonrefundable once an item has indeed been shipped.

Moissanite Fine Jewelry collects applicable taxes only for purchases made within the state of South Dakota, and all other states that are applicable.

We are also required to collect tax on shipping and handling charges in all states.

Please note that on-screen order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable taxes calculated at the time your order is shipped. If you have questions about the taxes on your invoice, please call us anytime at 1.888.345.8725.


Tax exempt purchases

If you are making a purchase for a tax-exempt organization, or are an individual that qualifies for a tax exemption, please contact our Customer Care team at 1.888.345.8725.

To ensure compliance with state and local laws, all requested forms and information must be received and verified by our Customer Care team before a purchase can be placed without tax.

Pricing policy

Please note: Prices shown are in U.S. dollars only.
Moissanite Fine Jewelry is not responsible for any pricing mistakes that may appear online. We apologize for any inconvenience this may cause. Due to the rising cost of Gold, pricing may change at any time without prior notice.

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