The Moissanite Fine Jewelry Guarantee
Charles & Colvard Warranty
Guaranteed: All Moissanite Fine Jewelry Charles & Colvard created Moissanite jewels are accompanied
by Charles & Colvard's Certificate of Authenticity and a Limited
Warranty.
Certificate of Authenticity:
Charles & Colvard certifies
that every Charles & Colvard created Moissanite jewel
is an original Charles & Colvard product which has
been manufactured in Charles & Colvard controlled
facilities by highly-skilled specialists using the latest
technology. Moissanite jewels are released for sale only
after having met stringent quality control specifications.
Charles & Colvard Limited
Warranty:
Charles & Colvard, Ltd.
offers consumers a limited warranty that
Charles & Colvard created Moissanite jewel(s),
will maintain their brilliance and fire for the lifetime
of the owner.
In the unlikely event that the optical properties
of brilliance and fire alter in a Charles & Colvard created Moissanite jewel(s), the jewelry,
along with the original receipt, should be returned to the place of purchase,
and the defective jewels will be replaced with Charles & Colvard
created Moissanite jewel(s) of equivalent value. This warranty does not
include loss, theft, disappearance or the loss of optical properties
of brilliance and fire due to incidental or intentional damage such as
scraping, breakage or chipping. This warranty gives you specific legal
rights, and you may have other rights which vary from State to State.
The Moissanite Fine Jewelry Satisfaction Guarantee
No Suprises:
Moissanite Fine Jewelry also offers detailed invoice with every Moissanite we sell, so you know exactly what you're buying. All Moissanite fine jewelry comes with a Charles and Colvard certificate of authenticity and appraisals are supplied for the design-your-own collection.
Easy
Refunds and Returns:
Excluding special orders, if you're not completely satisfied with your Moissanite, or jewelry purchase, simply return it within 30 days for a refund of your purchase price (excluding shipping and handling). Please see our returns
and exchanges policy
for more information.
Talk to our In-House Moissanite Specialists:
Moissanite Fine Jewelry gives you the added comfort level of being able to talk to a live Moissanite specialist, to assist you with your purchase.
About our Diamonds:
We certify that our Diamonds adhere to the United Nations compliance Statement Regarding Kimberly Process. This certifies that the our diamonds have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations Resolutions. Moissanite Fine Jewelry hereby guarantees that our diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.
Secure Shopping:
We utilize the Internet's state-of-the-art secure e-commerce technology that ensures that shopping at Moissanite Fine Jewelry is completely secure.
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."
If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 1.888.345.8725 or 1-605-361-5659 (for Canadian customers), and our Customer Care representatives will be happy to assist you.
Questions?
If you have any questions or concerns about purchasing a Moissanite from Moissanite Fine Jewelry, please call us at 1.888.345.8725 and we'll be happy to assist you. Customer Satisfaction:
MoissaniteFineJewelry.com customer satisfaction is the core value and reason for our success. Your happiness is very important to us. Buying online can be a confusing but an exciting process and the end result should be that you are truly satisfied with your purchase and happy that you chose MoissaniteFineJewelry.com. We were chosen as a Charles & Colvard's authorized Internet Retailer because we offer the finest products made in the United Sates today. All of our jewelry is made in America with pride. All of our diamonds are conflict free. We want your repeat business.
Insurance Appraisals:
MoissaniteFineJewelry.com will provide every DESIGN YOUR OWN RING COLLECTION customer a FREE Certificate of Appraisal with every piece of jewelry purchased. Our Appraisal Certificates are accepted by all Insurance Companies. We always encourage customers to insure their beautiful new jewelry.
Custom Rings Made From A Sketch, Photo, Or Any Design:
This is where we truly shine. You will be pleased beyond belief how hard we work to make your dream ring come true. We help you through this wonderful process. Our designers are highly qualified craftsmen that know the importance a special ring can be. From any specs or any sketches, with our high technology and excellent craftsmanship and with any metal you desire, your dream ring will soon be a reality. The process takes approximately 10 days and will exceed your expectation. Please refer to our DESIGN YOUR OWN RING SECTION for complete details.
Cancelling An Order Before Shipment:
In the unlikely event you wish to cancel your order before we ship the product but after it is made you will be charged a nominal labor fee and a 5% processing fee.
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