We safeguard the integrity of our customers' credit card information. If your credit card or debit card ("credit card") is used in an unauthorized manner on our site (as determined by your credit card company), we will cover whatever amount your credit card company doesn't - up to $50.

If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 1.888.345.8725 to speak with our Sales Department. Our Moissanite Specialists are available Monday through Friday, 12pm to 5pm. They'll be happy to take your MoissaniteFineJewelry.com order right over the phone.

Please note: For your shopping and shipping security, MoissaniteFineJewelry.com verifies your credit card and shipping informaiton at the time of your original transaction, as well as before shipment of your purchase. To insure against fraudulent purchases, Moissanite Fine Jewelry.com will require signatures by the cardholder upon delivery of every purchase. If you have any questions concerning this matter, please feel free to call us at 1.888.345.8725, and our Customer Care Center will be happy to assist you.


Return to Customer Care Center



Credit Card Safety

Protecting the safety of your credit card information is important to us.

We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.

SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

If someone steals your credit card information or uses your credit card in an unauthorized manner on our site (as determined by your credit card company) — through no fault of your own — we'll cover up to $50 of the charges your credit card company doesn't. What's more, we'll do what we can to make the whole process as hassle-free as can be.



CVV (credit card security code)

In an effort to make your shopping experience as secure as possible, we now require that you to enter your credit card's 3 to 4 digit security code (CVV). Since the code can only be found on the card itself, providing it helps to prevent credit card fraud.



Bank or credit card company liability

Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards as well. If your bank does hold you liable for any amount up to $50, MoissaniteFineJewelry.com will cover the liability imposed on you, up to $50. MoissaniteFineJewelry.com will cover this amount only if the unauthorized use of your credit card occurred at MoissaniteFineJewelry.com and through no fault of your own.

Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.



Your credit card information is secure

To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders at MoissaniteFineJewelry.com. If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 1.888.345.8725. Our Customer Service representatives will be happy to assist you.

Effective December 5, 2005



Return to Customer Care Center